Privacy Policy for Booksliv

Effective Date: October 1, 2024

This Privacy Policy explains how Bookiyos Ltd ("we", "us", or "our"), which operates Booksliv, collects, uses, and discloses personal information. Bookiyos Ltd is committed to protecting your privacy and ensuring transparency about how your personal data is handled when you visit our website (www.Booksliv.com), mobile applications, or use any other services (collectively, the “Services”). This policy applies to personal data we collect when you interact with Booksliv or any related Bookiyos services.

We may update this Privacy Policy periodically. The most recent version will always be accessible on our website, and any significant changes will be communicated via email or on the site.

1. What Personal Information Do We Collect?

We collect personal information that you provide directly and automatically when using our services. This information helps us process transactions, offer personalized experiences, and maintain secure systems. We collect the following:

1.1 Information You Provide

When you interact with Booksliv, we collect personal information, such as:

• Account and Contact Information: When creating an account, we collect your name, email, mailing address, and phone number.
• Payment Information: We store payment data like credit card or bank details for transactions, all handled securely.
• Order History: Purchase details, such as books purchased, delivery dates, and interaction data with our services.
• Customer Support Interactions: Information provided during support inquiries or complaints, including emails, chats, and recorded calls.

1.2 Automatically Collected Information

When you access our website or apps, we automatically collect certain technical data:

• Device Information: This includes your IP address, browser type, operating system, and device identifiers.
• Usage Data: Information such as browsing behavior, pages visited, time spent on each page, and interaction with our services (e.g., clicks on specific links or ads).
• Geolocation Data: If you enable location services, we may collect data related to your geographic location to improve our service offerings (e.g., localized shipping estimates).

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience. Cookies are small text files stored on your device, and they help us:

• Remember preferences: Save your cart, language settings, and other preferences for smoother navigation.
• Track user activity: Monitor your activities on the site to offer personalized suggestions.
• Optimize marketing efforts: Analyze the effectiveness of our advertising campaigns.

You can modify cookie preferences by adjusting your browser settings, although some features may not function correctly if cookies are disabled. To learn more, see our [Cookie Policy].

1.4 Data from Third-Party Sources

We may collect personal data from:

• Social Media: If you connect through platforms like Facebook or Google, we may collect public information from your profile (e.g., name, email, interests).
• Marketing Partners: We may receive information from third-party partners who assist us with advertising campaigns and customer behavior analytics.

2. Why Do We Collect Personal Information?

We collect personal data for several essential purposes:

• Transaction Processing: To process orders, handle payments, and deliver products.
• Personalization: To customize your shopping experience, suggest products based on preferences, and manage wish lists.
• Marketing and Communication: To send newsletters, promotions, and updates about new releases. You may unsubscribe from these communications at any time.
• Security and Fraud Prevention: To protect user data from unauthorized access and ensure system integrity.
• Customer Support: To respond to inquiries, handle complaints, and improve customer service.

3. How Do We Use Your Personal Information?

We use personal information for the following purposes:

• Fulfilling Orders: Ensuring smooth transactions, delivery, and communication about your purchases.
• Improving Services: Analyzing how users interact with our site and apps to optimize design, usability, and performance.
• Personalized Marketing: Based on your browsing and purchase history, we may offer tailored product recommendations or promotional offers that align with your interests.
• Legal Compliance: To comply with legal obligations and maintain regulatory compliance in the jurisdictions in which we operate.

4. Sharing and Disclosure of Your Personal Information

We do not sell your personal information. However, we may share data with trusted third parties to facilitate operations, such as:

• Service Providers: These include shipping companies, payment processors, marketing platforms, and data storage services. All third parties are contractually obligated to maintain the confidentiality and security of your data and are only permitted to use it for specific purposes.
• Business Transfers: If Bookiyos Ltd undergoes a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, subject to their privacy policies.
• Legal Obligations: We may disclose personal information to law enforcement, government authorities, or other third parties when we believe it is required by law or necessary to protect the rights, property, or safety of Bookiyos Ltd or our users.

5. Your Privacy Rights and Choices

You have the right to:

• Access: Request details about the personal information we hold about you.
• Correction: Correct or update your personal information at any time by logging into your Booksliv account.
• Deletion: Request the deletion of your personal data, although certain records may be retained for legal or business purposes.
• Opt-out: You can opt out of marketing communications by following the unsubscribe link in emails or updating your preferences in your account.
• Data Portability: Request a copy of your personal information in a machine-readable format.

To exercise these rights, contact us at info@Booksliv.com.

6. Children's Privacy

Booksliv does not knowingly collect personal data from individuals under the age of 16. If we learn that we have inadvertently collected such information, we will promptly delete it. Parents or guardians may contact us if they believe that their child has provided personal information without consent.

7. Data Security

We use industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. These measures include encryption, firewalls, and secure access protocols. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected users promptly as required by law.

8. Data Retention

We retain your personal information for as long as necessary to fulfill your orders, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own, including the United States and the United Kingdom, where Booksliv has operations or service providers. By using our services, you consent to the transfer of your information to these countries, which may have different data protection rules than your home country.

10. California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: You may request information about the personal data we have collected, used, and shared in the last 12 months.
• Right to Delete: Request that we delete any personal information we have collected.
• Right to Opt-out: Opt-out of the "sale" or "sharing" of your personal information.
• Non-Discrimination: You have the right to non-discrimination when exercising these rights.

To exercise your CCPA rights, please visit our Do Not Sell My Personal Information page or contact us at info@Booksliv.com.

11. Data Subject Rights (EU, UK, and GDPR Compliance)

For individuals residing in the European Union (EU), United Kingdom (UK), or Switzerland, your personal data is protected under the General Data Protection Regulation (GDPR). Your rights include:

• Access: The right to access the personal data we process about you.
• Rectification: Correct any inaccurate or incomplete personal information.
• Erasure: Request the deletion of your personal information ("right to be forgotten").
• Data Portability: Request your data in a structured, machine-readable format.
• Objection: Object to our processing of your personal information for specific reasons.

To exercise your GDPR rights, contact us at info@Booksliv.com. We may require proof of identity before processing your request.

12. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For instance:

• Account Information: Retained as long as your account is active or needed for business operations.
• Transactional Data: Retained to comply with legal requirements, including financial and tax obligations. Once data is no longer needed, it is securely deleted or anonymized.

13. Data Security

At Booksliv, protecting your personal information is a top priority. We implement several industry-standard measures, including:

• Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive data, like payment information, during transmission.
• Access Controls: Only authorized personnel have access to personal information, and they are required to follow strict confidentiality obligations.
• Data Integrity Checks: We conduct regular reviews and updates of our security protocols to ensure data remains secure.

While we strive to protect your information, no system can be completely secure. If there is a breach, we will notify affected individuals as required by law.

14. International Data Transfers

Booksliv operates internationally, and your personal information may be transferred to and processed in countries outside your own, including the United States and the United Kingdom. These countries may have different data protection laws, but we ensure your information is handled according to this Privacy Policy and applicable law.

By using our services, you consent to the transfer, storage, and processing of your information outside your country of residence.

15. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

• Access: You can request access to the personal information we hold about you.
• Rectification: If your information is inaccurate or incomplete, you can request corrections.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, contact us at info@Booksliv.com. We may require proof of identity before processing your request.

16. Children's Privacy

Booksliv does not knowingly collect personal information from children under 16. If we learn that we have inadvertently collected such data, we will delete it promptly. Parents or guardians can contact us if they believe we have collected personal information from a child without consent.

17. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any significant changes will be posted on our website, and where required, we will notify you by email.

The most recent version of this policy will always be available on our website. Please review it periodically.

18. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us:

Bookiyos Ltd
27 Rose Kiln Lane,
Reading, RG20JZ
Phone (UK): +44 7309 610064 (WhatsApp)
Email: info@Booksliv.com