Support Policy for Booksliv

At Booksliv, customer satisfaction is our top priority. We are committed to providing excellent support through multiple channels to ensure a smooth and hassle-free experience.

1. Customer Support Channels

Customers can reach us through the following channels:

• Email:
  Reach us at info@booksliv.com for any inquiries or issues.
• Phone / WhatsApp:
  +44 7309 610064 (UK)
  (Also available via WhatsApp)

2. Support Availability

Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM (local time in the USA and UK). We aim to respond to all inquiries within 24–48 hours.

3. Types of Support Provided

• Order Assistance:
  Help with placing orders, tracking shipments, and order cancellations.
• Return and Refund Support:
  Assistance with initiating returns or refunds through customer accounts or via email.
• Technical Support:
  Support for issues related to our website, user accounts, or technical functionality.
• Product Queries:
  Guidance regarding product details, availability, and recommendations.

4. Account Management

Customers can manage their account settings, track orders, initiate returns or refunds, and update personal information through their Booksliv account dashboard.

5. Complaint Resolution

We strive to resolve all complaints promptly and fairly. If you experience any issues with our services or products, please contact our support team. For unresolved matters, we offer an escalation process where complaints are reviewed by a senior representative for quicker resolution.

6. Response Time Commitment

• General Queries:
  Responses are typically provided within 24–48 hours on business days.
• Critical Issues:
  Issues affecting order fulfillment or payment processing are prioritized and resolved within 24 hours.

7. Support for Sellers

In addition to buyer support, Booksliv provides dedicated assistance for sellers, including:

• Product listing support
• Shipping and logistics guidance
• Payment and settlement assistance
• Order management support

Sellers can access support through their seller dashboard or contact info@booksliv.com for seller-specific queries.

8. Service Feedback

We encourage customers to share feedback about our support services. Your feedback helps us improve our processes and continue delivering the best possible service.

For any further assistance, feel free to contact us using the details above. Booksliv is dedicated to making your shopping experience seamless and satisfactory.